Accommodation tops holidaymakers complaints list

Problems with holiday accommodation are the most common complaint made by British travellers, a study out today shows.

Halifax Travel Insurance reports complaints about noise, problems with building work, the quality of the food and excursions were among the most common complaints made to holiday reps.

The report also shows 20 per cent of British holidaymakers do not know how to deal with being a victim of theft, unaware a police report would be required to for any insurance theft claim.

Additionally, two-thirds of reps report they have had to deal with situations where holidaymakers required medical treatment but did not have travel insurance or the free European Health Insurance card.

"Halifax Travel Insurance would advise all holidaymakers to research their destination thoroughly before travelling, completing the appropriate medical forms and establishing what to do if they become a victim of crime," said Paul Birkhead, underwriting manager for Halifax Travel Insurance.

"It is important when holidaymakers take out insurance that they read the terms and conditions carefully, so they know the correct procedure for making a claim. Holidaymakers can avoid potentially expensive medical fees and losses from theft by taking out comprehensive travel insurance prior to travelling."